For monuments that include a bronze plaque, Rock & Water Creations, Inc. is not liable for misspellings or errors in fact contained in any information submitted by our customers. Most importantly, we reserve the right to determine the style, size and layout of the text our customers provide according to the plaque space available to ensure the most professional appearance.

We offer a 100% Satisfaction Guarantee for the lifetime of our personal, memorial and specialty monuments if our craftsmanship is found to be defective in any way (with the exception of naturally-occurring adjustments in color). Customers who contact us with a defective claim will receive an immediate replacement with an identical product once the monument is returned to us and a determination is made that the craftsmanship is indeed defective.

Customers must contact us directly by phone toll-free at (866) 466-ROCK (within North America), or (805) 524-5600 (from outside North America) or by e-mail at info@Rock-n-Water.com within two days of receiving a damaged personal or memorial monument for directions on how to receive an immediate replacement with an identical product.